Urban Farm-It – Return & Refund Policy
Last updated: April 07, 2020
Thank you for shopping at Urban Farm-It.
If you are not happy with your purchase, we will accept a return of an unused product within 14 days. Once we receive the returned item Urban Farm-It will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Urban Farm-It will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. Without actual receipt of the goods we are unable to issue a refund. If an item is returned in an unsuitable condition we may not be able to refund you.
If the returned merchandise does not meet our return conditions we do reserve the right to refuse such returns.
The cost and risk of returning the items to us is your responsibility and returned items should be sent to the following address:
Old Wood Yard
To discuss our Returns and Refunds Policy, please contact us on: firstname.lastname@example.org